Can I cancel my order after I placed it?

If you’ve changed your mind about your order, it is possible to cancel on the same day, before we have dispatched it. Please contact us immediately at with your order number.

I’ve received a faulty item in my order. What should I do?

In case you have received an item that is not in perfect condition, contact us as soon as possible so we can take care of the issue. Our customers are our utmost priority, so we are happy to help. Please send us an email to with your order number and please describe the problem. An attached picture would be very much appreciated.


How can I pay on the NARBON webshop?

In our online store you can use the following payment types: Stripe and Credit Card. Your payment information is safe with us, all transactions are secure and encrypted. We never store your credit card information.

I forgot to add a billing address to my order. How do I add one?

Please email us at Please don’t forget to include your order number and the billing address you wish to add to the invoice.


How much does shipping cost?

We offer FREE shipping to all European countries. Shipping outside of Europe costs €15.

Delivery Times after production of the item/s

  • Europe: 5-7 working days
  • Rest of the world: 7-10 working days

(orders placed after 1pm, will be processed and dispatched the next working day)

Please note: duties and taxes may be due upon delivery for orders outside Europe.

Production of a garment takes between 5 - 10 days, we handmade all our products by order.


We will have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is
due to any event outside our reasonable control.

General Information

The goods will be delivered to the address that was stated when the order was placed. If the recipient’s address is stated incorrectly, the customer shall bear the additional costs incurred. The same applies if the goods cannot be delivered. The goods will be sent through a delivery firm selected by NARBON, directly to the address specified by the customer.

Contacting us about your order

If you have any specific queries regarding delivery, please contact us at Please note our office hours are 10am to 4pm GMT, Monday to Friday.


We hope you’re delighted with your order. If you’re not perfectly satisfied, you may return items within 14 days from the date of
delivery for a full refund, providing that the return tag remains attached to the garment and the item is in the same condition.
The costs for the returns must be paid by the customer.


We are happy to exchange for the same item most products that are damaged, faulty or incorrectly shipped, through any circumstance that is in our error within 14 days from the date of delivery and if the item is in stock.


I’m not sure about which size to choose. Can you help me?

Sure, if you have any questions regarding the sizing and fit of our items, we are happy to help!

Feel free to contact us via email at

Do you use real leather or fur on your clothes?

We are a cruelty-free label.


How can I contact NARBON customer service?

For information about products, orders, returns & exchanges and all online support, please feel free to contact us at

Support operation times are from Monday to Friday 10am - 5pm Central European Time
Our commitment is to respond to all inquiries within two business days. Please note that we only speak English, Spanish, German and Catalan, so please contact us in one of these languages.

How long does it take to customer service to answer my inquiry?

We respond to all inquiries within two business days, however, we are about to make sure to respond as soon as possible.

Where is your store located?

We don’t have a physical store, but the NARBON Atelier is located in Vienna, Austria.

How can I contact your PR team?

For press related inquiries please contact: