Welcome to the website of NARBON.

By purchasing our goods and/or using our services, you accept these General Terms and Conditions (“GTC”). Please read this GTC carefully.This GTC shall be applied to the contractual relationships entered into on the website and/or in the webshop of NARBON available at www.narbonpatricia.com, and to the visit and use of the website and/or the webshop. You expressly agree that you use our website at your sole risk.

1. NARBON as providing goods and services

Company’s name: Patricia Narbon (“NARBON” or “we”)
Email address for general inquiries: contact@narbonpatricia.com

2. Goods and services

In NARBON’s online store at www.narbonpatricia.com, you can purchase unique clothes that are directly sold by NARBON.
NARBON is entitled to widen the scope of its goods and/or services or to suspend or fully terminate them. NARBON is entitled to suspend or to refuse to sell goods or to provide services if you intend to purchase or use such goods or services in contradiction with the provisions of this GTC, or NARBON is investigating a supposed misuse.

Please note that in some cases garments with high demand might become sold out again during this timeframe.

3. General provisions

The following Terms and Conditions are valid between you and NARBON and apply to all use of our website narbonpatricia.com.
This GTC is in effect from 2nd December, 2020 and shall be effective until withdrawal. We reserve the right, at our sole discretion, to update, modify or replace any part of this GTC by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Please read the GTC and check back often. If you do not agree to any change to the GTC then you must immediately stop using our website and/or webshop. If you continue to use our website and/or webshop, you are deemed to accept the modified GTC. Any changes made after you have placed an order will not affect such order unless we are required to make such change by law.You should keep a copy of these Terms and Conditions for future reference. If certain parts of our Terms and Conditions are unclear, or if you have any questions, please contact us via contact@narbonpatricia.com before you place any order on our website.

The governing law of this GTC is the Austrian law.

4. The process of using our webshop

Please note that purchases can only be made on the website, as we do not receive orders made via phone, emails, or faxes.

You shall provide information about yourself that is true, accurate, current and complete in all respects, in the course of purchase. In case of invalid or non-existent data the contract with NARBON shall be null and void. NARBON excludes its liability in case you purchase goods and/or use our services with another person’s data.

NARBON shall not be liable for late delivery if it was caused by incorrect and incomplete data provided by you.

4.1 Placing an order

You can choose the products to be purchased, the size and the quantity and put the products into your cart. NARBON provides the name and description of the products along with a photo in the webshop. A slight difference can exist between the photo and the product itself. NARBON is not liable for the differences between the photo of our product on our webshop and the real appearance of the product.

The deadlines above shall be regarded as being complied with if you send your statement or the item before the fourteen (14) days has expired. As NARBON receives the returned item, a quality control procedure shall take place in order to determine the appropriateness of the returned item. The provisions of Shipping & Returns Policy, shall apply. Shipping costs are non-refundable. We recommend you obtain a proof of postage and use a trackable shipping service or purchase shipping insurance. We are not accepting returns sent via regular post from outside of the EU. We shall refund the price paid for the returned item once it is received by us. We shall not refund such shipping fee, which was chosen by you and was not in line with our usual shipping method. The refund shall be made in the same way as the original method of your payment was made. You will receive a written notification via email that we have received your returned item. Any item returned exceeding the fourteen (14) day deadline will not be eligible for a refund and will be shipped back to the sender. You are not entitled to exercise the right of withdrawal when the item was prepared especially upon your own instructions, or on your expressed demand, or in case the item was unambiguously personalized to you.

5. Liability for products

Please note, that NARBON is not liable for damages resulting from natural amortization, defect or negligent use, abnormal consumption or misuse or any other treatment that is not suited to the product description. Colors: Although we aim to show and describe our products as accurately as possible, please note that due to the color settings of your computer the colors seen might be different from the actual color of the products.

5.1 Liability for defective items

In case of defective performance you are entitled to make a claim for defective items against us. Upon your request, you are entitled to make the following claims:

If an item is defective due to a manufacturing fault, we will offer to repair the item or exchange it. If it cannot be repaired or the same item is not available, you are entitled to a proportional price reduction or to a full refund (i.e. the purchase price). You are entitled to modify your chosen claim, but you are responsible for the costs imposed by this modification, except it was caused by us.You shall inform us about the defect without delay, but within fourteen (14) days from the date of its discovery at the latest.

If a product is defective, you are entitled only to choose to have it repaired by us or require us to exchange the product. You shall inform us about the defect without delay, but within fourteen (14) days from the date of its discovery at the latest. In case of a defective product, you are required to prove the defect of the product. The product is deemed to be defective only if (i) it does not meet the quality requirements applicable by law to the particular product, or (ii) it does not have the characteristics set out in the description of the product delivered by us.You are entitled to make your claim against us within a fourteen (14) days period following the date of delivery.

5.2 Non-consumer buyers

Please note, that the above provisions set forth in point 5.1 are applicable only to consumers. Consumer is a private person acting out of the scope of his/her profession or his/her business activity. To non-consumer buyers different provisions of the Austrian Civil Code shall be applied.

6. The complaint handling process

NARBON shall seek to achieve a friendly settlement of any complaint you may have through negotiation or any other peaceful means. Your complaint can be announced in writing sent to our mail address contact@narbonpatricia.com. NARBON shall inspect the communicated complaint as soon as possible in maximum 2 working days and shall be settled when it is necessary. When you are not satisfied with the result, or the immediate settlement is not possible, a protocol shall be prepared. NARBON shall answer every written complaint in writing within thirty (30) days from receipt. In case NARBON does not accept your complaint, it shall give a reasoning thereof. The protocol in respect of your complaint shall be retained by NARBON for three (3) years. The contact of the customer service where you can turn to with your complaint is as follows: contact@narbonpatricia.com

Credit card information is never stored by NARBON.

After placing an order and successfully completing the checkout process, NARBON sends you an order confirmation email without delay, but not later than within forty-eight (48) hours from the time of the order.

NARBON is not liable for late confirmation if the confirmation delay is due to a false or incorrect email address provided by you during the registration process, or your email account is not able to accept messages because your inbox is full. This confirmation email is not an acceptance of your order, it is only a confirmation that NARBON has received your order. Acceptance of your order shall be completed when NARBON sends a shipping notification email to you to confirm that the items have been sent to you.

7. The fulfilment of the order, delivery

The delivery of the products is made by NARBON worldwide. NARBON is not liable for customs clearance procedures.

We may, in our sole discretion, limit or cancel quantities purchased per person. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to restrict multiple quantities of an item being shipped to any one customer or postal address. NARBON is not liable for the case when its suppliers do not fulfill or essentially modify their obligations towards NARBON. NARBON reserves the right to partially or wholly refuse the confirmed orders, after consulting with you. For further information regarding shipping and return fees, please see our Shipping & Return Policy.

In some areas of this website, services are offered that require the storage of user-related data. In accordance with the Data Protection Act and the guidelines of Austria's Internet Service Providers (ISPA), all data is treated confidentially.